Plans for my Cyberwaste

Just about every day, I have a user come to me with some strange occurrence with their computer or software. I start off with the usual questions, did you restart, is it just this file or everyone, is anyone else having the same issue? After that I go to their computer have them recreate the problem to watch their steps. After that I do a quick search of the sources I’ve listed in my previous posts. That’s where I’ll leave off, but most problems follow the same troubleshooting outline. If anyone wants more detail, let me know.
Since many of the problems I come across don’t have a posted solution, I’m going to start a knowledge base for each of the programs I support. It’ll be post based, but as a subcategory of the program. Most will be MicroStation or AutoCAD since that’s what I spend the majority of my time supporting.